One of the most common outsourced sectors is the call center. You can easily spare money for venues and employees training and salary simply transferring this sector in Nepal. Apart from the pecuniary advantage, there are many other pros why you should do that.
Our well-trained agents can work in every sector, thanks to the flexibility they acquired from their experience.
We assure a trustworthy multilingual service.
Inbound & outbound
The agents will deal both with inbound and outbound calls.
Our service can be active twentyfour/seven
Our skilled call center agents can deal with calls in every sector, offering a 24/7 service. We assure high quality standards in our multilingual service. We provide both inbound and outbound calls.
In the inbound calls, the customer is calling the center. It could be for technical support, complaint or other questions. Along with our agents, we offer :
Interactive Voice Response (IVR) is an automatic responder for your inbound calls, which collects and stores the call data.
Advanced call distribution
We offer automatic distributors which can route calls to specific departments automatically.
Music on hold
If the customer has to wait to get in contact with an agent, a catchy rhythm might help him or her waiting without getting bored.
Queues have to be intelligently configured in order to run a clean inbound service.
If an agent is busy and another customer calls, the agent will be notified.
Calls can be forwarded from a telephone to another according to the needs.
In the outbound calls, the agents are calling customers. That could be for promotion of other services, surveying or feedback request. Along with that, here´s what we offer:
With this simple tool you can see data about the profile you are calling as well as voicemails, call recording and much more.
Integrated business tools
we offer additional software such as Salesforce, LiveChat, SugarCRM, Highrise, Help Scout, Zoho CRM, Nimble, Freshdesk, Olark and others.
Data import & synchronization
Your calls data must always be updated. With our tools you are able to import and export lists, add labels to contacts, upload multiple lists and much more.
Click to call
With the click-to-call service, agents are able to call numbers just with a mouse click, avoiding dialing errors and speeding up the process.
Customizable outbound caller
In Outbound call it is now possible to to show on the caller id of the recipient of an outbound call.
Eliminate redundancy using automated task systems in order to spare precious time.
Call recording and monitoring
For an outbound call center service it is of utmost importance to have a call recording and monitoring system, which allows to get back to old calls to analyze data in a non-live session.
Automated tasks solve many problems and let you spare a large amount of time in the long run. However, some contact data has to be updated or uploaded manually. The disposition codes are made exactly to optimize this task: they help the agents be more organized, facilitating the follow-up of the teammates, creating successful campaign lists and more easily communicate with management.
Real time & historical reporting
Real time and historical reporting tools are necessary to track the performance of campaigns, agents, department and, generally, of the company. The tracking process is used to collect data to be analyzed. The results of the analysis might be useful to take important decisions regarding the future business.